Street flooding and indoor water are different scopes
The City of Newport Beach maintains public storm drains and tidal valves. Report a blocked public drain, street flooding, or a public sewer or water problem to the City. Private contractors should not redirect property water into a street or storm drain without an accepted discharge plan.
Inside the property, identify whether water entered through a door, garage, roof, wall, plumbing fixture, drain or shared system. Removal can begin only when continued inflow is controlled enough for the work to help.
- Keep clear of flooded streets, moving water and posted closures.
- Do not enter water where electrical equipment may be energized.
- Report public drain, sewer or water issues to Newport Beach Utilities.
- Preserve photos and insurer-required evidence when safely possible.
Plan equipment access before the visit
Send photos of the path from legal parking to the affected area. Note stairs, narrow side access, gates, shared walkways, occupied units, low clearances, elevator rules and any time limits that apply. If access crosses another property or common area, obtain the necessary permission first.
We also need the approximate water depth and area, the available electrical conditions, and a discharge location authorized by the owner or responsible property representative. If those facts cannot be confirmed remotely, the next step may be a site evaluation rather than emergency work.
Drying equipment is support, not a clearance service
After suitable standing water is removed, AWC may place one of its two tested B-Air Vantage VG-2200 commercial dehumidifiers if the space, power, drainage and equipment availability fit. New geographic coverage does not include the San Diego equipment-use promotion; placement and continued use are separately approved.
AWC does not provide full restoration, specialized structural drying, moisture mapping, sewage or mold remediation, asbestos work or clearance. A wall, floor or cabinet that feels dry can still require specialist evaluation before it is enclosed or refinished.
Repair the entry point and damaged finishes under a written scope
Once water removal and any required specialist work are complete, AWC can evaluate defined construction repairs. The written scope can address the confirmed source and damaged drywall, framing, waterproofing, stucco, plumbing, paint, concrete or other building components that fit AWC’s trade coverage.
Start with a complimentary photo review, usually the same day, or request a 15-minute site walk, typically within 48 hours. Timing depends on the property address and confirmed availability. This is an initial visual review of the damage and next steps. It does not include invasive investigation, moisture testing, clearance or repair work. Any chargeable investigation or work requires separate approval. Emergency water work is scoped and priced separately before it begins.
For emergency availability, call 707-343-6753. For repair or rental requests, call or text 619-327-9513. Send the property address, water source, affected areas, current water depth, photos if safe, and the person authorized to approve work. AWC confirms coverage and scope before any visit; a call does not mean dispatch is confirmed.
Local resource: City of Newport Beach storm-drain information →